:root{--bg:#f4f7f6;--surface:#fff;--surface-2:#eef5f2;--line:#d9e3df;--line-strong:#b7c8c1;--text:#17211e;--muted:#62716b;--muted-2:#87948f;--brand:#236955;--brand-strong:#154d3d;--brand-mid:#2f7b65;--brand-soft:#e6f2ee;--info:#286b92;--warning:#936316;--danger:#a23a36;--shadow:0 8px 22px rgba(27,55,46,.07);--radius:8px;--container:1100px;font-family:Arial,Microsoft YaHei,PingFang SC,sans-serif}*{box-sizing:border-box}html{min-width:320px}body,html{background:var(--bg);color:var(--text)}body{margin:0;min-height:100vh;display:flex;flex-direction:column}a{color:inherit}button,input,select,textarea{font:inherit}button{cursor:pointer}.app-root{flex:1 1;min-width:0}.site-footer{border-top:1px solid var(--line);padding:12px 16px;text-align:center;color:var(--muted);font-size:12px;line-height:1.6;background:#f8faf9;display:grid;grid-gap:2px;gap:2px}.site-footer a{color:#40564d;text-decoration:none;font-weight:600}.page-container{width:min(var(--container),calc(100vw - 24px));margin:0 auto;padding:12px 0 56px}.page-container-secondary{max-width:920px;padding-top:10px}.resident-shell{min-height:100vh;background:var(--bg)}.resident-topbar{position:-webkit-sticky;position:sticky;top:0;z-index:20;border-bottom:1px solid rgba(217,227,223,.95);background:hsla(0,0%,100%,.96);-webkit-backdrop-filter:blur(10px);backdrop-filter:blur(10px)}.app-strip{height:42px;display:flex;justify-content:space-between;width:min(var(--container),calc(100vw - 24px));margin:0 auto}.app-strip,.mini-brand{align-items:center;gap:8px}.mini-brand{display:inline-flex;min-width:0;color:var(--text);text-decoration:none}.mini-mark{display:grid;place-items:center;width:26px;height:26px;border-radius:7px;background:var(--brand);color:#fff;font-weight:700;font-size:14px}.mini-brand strong{font-size:15px;font-weight:650;white-space:nowrap}.app-strip-actions{display:flex;align-items:center;gap:9px;min-width:0;color:var(--muted);font-size:12px}.community-chip{max-width:110px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.text-link{color:var(--info);text-decoration:none;font-weight:600}.icon{width:18px;height:18px;display:block;fill:none;stroke:currentColor;stroke-width:1.9;stroke-linecap:round;stroke-linejoin:round}.icon-button{width:32px;height:32px;border-radius:8px;display:inline-grid;place-items:center;color:var(--brand-strong);text-decoration:none;background:var(--brand-soft)}.resident-nav{height:46px;display:grid;grid-template-columns:repeat(5,minmax(0,1fr));grid-gap:3px;gap:3px;width:min(var(--container),calc(100vw - 24px));margin:0 auto;padding:4px 0 6px}.resident-nav-item{min-width:0;min-height:36px;border:1px solid transparent;border-radius:var(--radius);display:grid;grid-template-rows:14px 1fr;place-items:center;align-content:center;grid-gap:1px;gap:1px;padding:4px 3px;text-decoration:none;color:var(--muted);font-size:13px;font-weight:600}.resident-nav-item .nav-icon{color:currentColor}.resident-nav-item .nav-icon .icon{width:15px;height:15px;stroke-width:2}.resident-nav-item.is-home{min-height:38px;font-size:14px}.resident-nav-item.is-active{background:var(--brand);color:#fff;border-color:var(--brand)}.secondary-shell{min-height:100vh;background:var(--bg)}.secondary-topbar{position:-webkit-sticky;position:sticky;top:0;z-index:25;height:48px;display:grid;grid-template-columns:72px 1fr 72px;align-items:center;grid-gap:8px;gap:8px;padding:0 max(12px,calc((100vw - var(--container)) / 2));border-bottom:1px solid var(--line);background:hsla(0,0%,100%,.97);-webkit-backdrop-filter:blur(10px);backdrop-filter:blur(10px)}.secondary-topbar strong{text-align:center;font-size:17px;font-weight:650;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.back-link{color:var(--brand);text-decoration:none;font-weight:650;display:inline-flex;align-items:center;gap:2px}.back-link .icon{width:18px;height:18px}.secondary-action{display:flex;justify-content:flex-end;min-width:0}.compact-header{padding:8px 0 12px}.compact-header p{margin:0 0 4px;color:var(--brand);font-size:13px;font-weight:650}.compact-header>div{display:flex;align-items:center;justify-content:space-between;gap:12px}.compact-header h1{margin:0;font-size:clamp(23px,5vw,26px);line-height:1.2;font-weight:650}.compact-header span{display:block;margin-top:6px;color:var(--muted);font-size:14px;line-height:1.55}.card{background:var(--surface);border:1px solid var(--line);border-radius:var(--radius);box-shadow:var(--shadow);padding:14px}.card h2{margin:0 0 8px;font-size:18px;line-height:1.35;font-weight:650}.card p{margin:0}.stack{grid-gap:10px}.grid-2,.stack{display:grid;gap:10px}.grid-2{grid-template-columns:repeat(2,minmax(0,1fr));grid-gap:10px}.grid-3{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));grid-gap:10px;gap:10px}.inline-actions{display:flex;gap:8px;flex-wrap:wrap;align-items:center}.divider-list{background:var(--surface);border:1px solid var(--line);border-radius:var(--radius);overflow:hidden}.list-row{min-height:48px;display:grid;grid-template-columns:28px 1fr auto;grid-gap:10px;gap:10px;align-items:center;padding:11px 12px;border-bottom:1px solid #edf2ef;text-decoration:none}.list-row:last-child{border-bottom:0}.list-row-icon{width:24px;height:24px;display:grid;place-items:center;border-radius:7px;background:var(--brand-soft);color:var(--brand);font-size:12px;font-weight:700}.list-row-icon .icon{width:15px;height:15px}.list-row strong{display:block;font-size:15px;font-weight:600}.list-row span{color:var(--muted);font-size:13px}.list-row:after{content:"";width:8px;height:8px;border-right:1.5px solid var(--muted-2);border-bottom:1.5px solid var(--muted-2);transform:rotate(-45deg)}.btn-danger,.btn-ghost,.btn-primary,.btn-secondary,.text-button{min-height:44px;border-radius:var(--radius);padding:9px 14px;display:inline-flex;align-items:center;justify-content:center;gap:8px;text-align:center;text-decoration:none;font-weight:650;border:1px solid transparent}.btn-primary{background:var(--brand);color:#fff}.btn-secondary{background:#fff;border-color:var(--line-strong);color:var(--text)}.btn-ghost{background:var(--brand-soft);color:var(--brand-strong)}.btn-danger{background:#fff1f0;border-color:#f0b9b6;color:var(--danger)}.text-button{min-height:32px;padding:4px 2px;color:var(--info);background:transparent;border:0}.form-panel{display:grid;grid-gap:12px;gap:12px;padding-bottom:72px}.form-section{background:var(--surface);border:1px solid var(--line);border-radius:var(--radius);padding:14px;box-shadow:var(--shadow)}.form-section h2{margin:0 0 10px;font-size:18px;font-weight:650}.form-hint{margin:0 0 10px;color:var(--muted);font-size:14px;line-height:1.55}.form-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));grid-gap:10px;gap:10px}.field{display:grid;grid-gap:6px;gap:6px}.field-label{font-weight:600;color:#263a33;font-size:14px}.input,.select,.textarea{width:100%;min-height:44px;border:1px solid #c8d5d0;border-radius:var(--radius);background:#fff;color:var(--text);padding:9px 11px}.textarea{min-height:104px;resize:vertical;line-height:1.6}.hint{color:var(--muted-2);font-size:13px;line-height:1.45}.radio-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));grid-gap:8px;gap:8px}.radio-card{border:1px solid var(--line);border-radius:var(--radius);padding:10px;background:#fff;display:grid;grid-gap:4px;gap:4px;cursor:pointer;font-size:14px}.radio-card input{margin-right:6px}.radio-card:has(input:checked){border-color:var(--brand);background:var(--brand-soft)}.fixed-submit{position:-webkit-sticky;position:sticky;bottom:0;z-index:15;margin:0 -12px -56px;padding:10px 12px calc(10px + env(safe-area-inset-bottom));border-top:1px solid var(--line);background:hsla(0,0%,100%,.97);-webkit-backdrop-filter:blur(10px);backdrop-filter:blur(10px);display:grid;grid-template-columns:1fr;grid-gap:8px;gap:8px}.alert{border-radius:var(--radius);border:1px solid var(--line);padding:10px 12px;line-height:1.55;font-size:14px}.alert-info{background:#eef7fb;border-color:#c0ddeb;color:#20506d}.alert-success{background:var(--brand-soft);border-color:#b5d8ca;color:var(--brand-strong)}.alert-warning{background:#fff8e8;border-color:#ead59f;color:var(--warning)}.alert-danger{background:#fff1f0;border-color:#f0b9b6;color:var(--danger)}.request-number{display:inline-block;margin:8px 0;padding:8px 10px;border-radius:var(--radius);background:#0f3f31;color:#fff;font-size:22px;font-weight:700;letter-spacing:1px;word-break:break-all}.status-badge{display:inline-flex;align-items:center;min-height:24px;border-radius:999px;padding:3px 9px;font-weight:650;font-size:12px;background:#eef2f0;color:#40564d}.status-success{background:var(--brand-soft);color:var(--brand-strong)}.status-warning{background:#fff8e8;color:var(--warning)}.status-danger{background:#fff1f0;color:var(--danger)}.status-info{background:#eef7fb;color:var(--info)}.empty-line{display:flex;align-items:center;justify-content:space-between;gap:10px;padding:10px 0;color:var(--muted);font-size:14px;border-top:1px solid var(--line)}.empty-line strong{color:var(--text);font-weight:600}.state-box{display:grid;grid-gap:8px;gap:8px;padding:14px;border:1px solid var(--line);border-radius:var(--radius);background:var(--surface);color:var(--muted)}.state-box strong{color:var(--text);font-weight:650}.state-box span{font-size:14px;line-height:1.55}.state-error{border-color:#f0b9b6;background:#fff8f7}.state-forbidden{max-width:520px;margin:48px auto;text-align:left}.skeleton-line{height:12px;width:100%;max-width:260px;border-radius:999px;background:linear-gradient(90deg,#eef3f0,#dfe9e4,#eef3f0);background-size:180% 100%;animation:skeleton-pulse 1.2s linear infinite}.skeleton-title{max-width:120px;height:18px}@keyframes skeleton-pulse{0%{background-position:100% 0}to{background-position:-100% 0}}.tab-row{display:flex;gap:8px;overflow-x:auto;padding:2px 0 10px}.tab-link{flex:0 0 auto;min-height:38px;border:1px solid var(--line-strong);border-radius:999px;padding:8px 13px;color:var(--text);background:#fff;text-decoration:none;font-weight:650}.tab-link.is-active{border-color:var(--brand);background:var(--brand);color:#fff}.search-form{display:grid;grid-template-columns:1fr auto;grid-gap:8px;gap:8px;align-items:center;margin-bottom:10px}.search-input-wrap{position:relative}.search-input-wrap .icon{position:absolute;left:11px;top:50%;transform:translateY(-50%);color:var(--muted-2)}.search-input-wrap .input{padding-left:38px}.icon-pill{width:34px;height:34px;border-radius:9px;display:grid;place-items:center;background:var(--brand-soft);color:var(--brand);border:1px solid var(--line)}.line-section{padding:13px 0;border-bottom:1px solid var(--line)}.line-section:last-child{border-bottom:0}.line-section h2{margin:0 0 7px;font-size:17px}.home-status{display:flex;align-items:center;justify-content:space-between;gap:10px;min-height:34px;padding:6px 0;color:var(--muted);font-size:13px;border-bottom:1px solid var(--line)}.home-status strong{color:var(--brand);font-weight:650}.service-entry-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));grid-gap:9px;gap:9px;margin:10px 0 8px}.service-entry{min-height:94px;display:grid;grid-template-columns:34px 1fr;grid-gap:8px;gap:8px;align-items:start;padding:12px;border:1px solid var(--line);border-radius:var(--radius);background:#fff;color:inherit;text-decoration:none}.service-entry-icon{width:30px;height:30px;border-radius:8px;border:1px solid var(--line);display:grid;place-items:center;color:var(--brand);font-size:13px;font-weight:650}.service-entry-icon .icon{width:17px;height:17px}.service-entry strong{display:block;margin-bottom:4px;font-size:16px;font-weight:650}.service-entry span{display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden;color:var(--muted);font-size:13px;line-height:1.4}.weak-entry{margin:4px 0 12px;color:var(--info);font-size:14px;text-decoration:none}.service-list-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));grid-gap:10px;gap:10px}.service-list-card{min-height:116px;padding:12px;border:1px solid var(--line);border-radius:var(--radius);background:#fff;color:inherit;text-decoration:none;display:grid;grid-gap:6px;gap:6px}.service-list-card strong{font-size:16px;font-weight:650}.service-list-card span{color:var(--muted);font-size:13px;line-height:1.45;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden}.service-list-card em{font-style:normal;color:var(--muted-2);font-size:18px;justify-self:end}.bottom-action-bar{position:-webkit-sticky;position:sticky;bottom:0;z-index:18;display:grid;grid-template-columns:1fr 1.2fr;grid-gap:8px;gap:8px;padding:10px 12px calc(10px + env(safe-area-inset-bottom));margin:18px -12px -56px;border-top:1px solid var(--line);background:hsla(0,0%,100%,.97);-webkit-backdrop-filter:blur(10px);backdrop-filter:blur(10px)}.admin-top-shell{min-height:100vh;background:#f4f7f6}.admin-topbar{position:-webkit-sticky;position:sticky;top:0;z-index:30;border-bottom:1px solid var(--line);background:hsla(0,0%,100%,.97);-webkit-backdrop-filter:blur(10px);backdrop-filter:blur(10px)}.admin-strip{height:44px;display:flex;align-items:center;justify-content:space-between;gap:12px;padding:0 18px}.admin-title{color:var(--brand-strong);text-decoration:none;font-size:17px;font-weight:700}.admin-meta{display:flex;gap:12px;color:var(--muted);font-size:13px}.admin-top-nav{display:flex;gap:6px;overflow-x:auto;padding:0 18px 8px}.admin-top-nav a{flex:0 0 auto;min-height:34px;border-radius:var(--radius);padding:8px 12px;color:var(--text);text-decoration:none;font-weight:600;font-size:14px;display:inline-flex;align-items:center;gap:6px}.admin-top-nav a .icon{width:15px;height:15px}.admin-top-nav a.is-active,.admin-top-nav a:hover{background:var(--brand-soft);color:var(--brand-strong)}.admin-workspace{width:min(1360px,calc(100vw - 32px));margin:0 auto;padding:18px 0 60px}.provider-shell{min-height:100vh;background:#f4f7f6}.provider-topbar{position:-webkit-sticky;position:sticky;top:0;z-index:28;border-bottom:1px solid var(--line);background:hsla(0,0%,100%,.97);-webkit-backdrop-filter:blur(10px);backdrop-filter:blur(10px)}.provider-strip{height:42px;display:flex;align-items:center;justify-content:space-between;gap:10px;width:min(var(--container),calc(100vw - 24px));margin:0 auto}.provider-title{color:var(--brand-strong);text-decoration:none;font-size:16px;font-weight:700}.provider-meta{display:flex;gap:10px;color:var(--muted);font-size:13px}.provider-meta a{width:32px;height:32px;border-radius:8px;display:inline-grid;place-items:center;text-decoration:none;color:var(--brand-strong);background:var(--brand-soft)}.provider-nav{height:42px;display:grid;grid-template-columns:repeat(4,minmax(0,1fr));grid-gap:6px;gap:6px;width:min(var(--container),calc(100vw - 24px));margin:0 auto;padding-bottom:6px}.provider-nav a{display:grid;grid-template-rows:16px 1fr;place-items:center;align-content:center;grid-gap:1px;gap:1px;border-radius:var(--radius);text-decoration:none;color:var(--text);font-weight:650;font-size:14px}.provider-nav a .icon{width:15px;height:15px}.provider-nav a.is-active,.provider-nav a:hover{background:var(--brand-soft);color:var(--brand-strong)}.segmented-control{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));border:1px solid var(--line-strong);border-radius:var(--radius);overflow:hidden;background:#fff}.segmented-control button{min-height:42px;border:0;border-right:1px solid var(--line);background:#fff;color:var(--text);font-weight:650}.segmented-control button:last-child{border-right:0}.segmented-control button.is-active{background:var(--brand);color:#fff}.step-line{display:grid;grid-template-columns:repeat(3,1fr);grid-gap:4px;gap:4px;align-items:center}.step-item{min-height:34px;border-radius:var(--radius);background:#eef3f0;color:var(--muted);display:grid;place-items:center;font-size:13px;font-weight:650}.step-item.is-active{background:var(--brand);color:#fff}.upload-zone{border:1px dashed var(--line-strong);border-radius:var(--radius);background:#fbfdfc;padding:14px;display:grid;grid-gap:10px;gap:10px}.hidden-file-input{position:absolute;width:1px;height:1px;overflow:hidden;opacity:0;pointer-events:none}.image-preview-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));grid-gap:8px;gap:8px}.image-preview{position:relative;aspect-ratio:1;border:1px solid var(--line);border-radius:var(--radius);overflow:hidden;background:#eef3f0}.image-preview img{width:100%;height:100%;object-fit:cover;display:block}.image-preview button{position:absolute;top:4px;right:4px;width:30px;height:30px;border-radius:8px;border:1px solid rgba(0,0,0,.12);background:hsla(0,0%,100%,.92);color:var(--danger);display:grid;place-items:center}.upload-progress{height:6px;border-radius:999px;background:#e2ebe7;overflow:hidden}.upload-progress span{display:block;height:100%;background:var(--brand);transition:width .2s ease}.table-wrap{width:100%;overflow-x:auto}.mobile-action-stack{display:flex;gap:8px;flex-wrap:wrap}@media (max-width:760px){.page-container{width:min(100% - 24px,var(--container));padding-bottom:52px}.form-grid,.grid-2,.grid-3{grid-template-columns:1fr}.service-entry-grid,.service-list-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.btn-danger,.btn-ghost,.btn-primary,.btn-secondary{width:100%}.inline-actions{display:grid;width:100%}.inline-actions,.radio-grid{grid-template-columns:1fr}.admin-workspace{width:min(100% - 24px,1360px);padding-top:12px}.admin-strip{padding:0 12px}.admin-top-nav{padding:0 12px 8px}.secondary-action .text-button{font-size:13px}.image-preview-grid{grid-template-columns:repeat(2,minmax(0,1fr))}}